Business administrators apply business processes across an organisation and have highly transferable knowledge, skills and behaviours. Their skills are required in all small and large businesses across the public, private and charitable sectors.

This apprenticeship gives a firm grounding of organisational operations and functional processes, as well as an understanding of the wider working  environment.

The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services. Business administrators develop key skills and behaviours to support their own progression towards management responsibilities.

Course Content 

Apprentices need to complete 6 hours off-the-job training on average a week during the on-programme phase of their apprenticeship. Specific rules govern this and it must take place in the apprentice’s contracted hours.

Formative assessment of knowledge, skills and behaviours required in the delivery of the Level 3 Business Administrator apprenticeship are broken down as follows:


  • The organisation
  • Value of their skills
  • Stakeholders
  • External environment factors
  • Relevant regulation
  • Policies
  • Business fundamentals
  • Processes


  • Record and document production
  • IT
  • Decision making
  • Interpersonal skills
  • Communications
  • Quality
  • Planning and organisation
  • Project management


  • Professionalism
  • Personal qualities
  • Managing performance
  • Adaptability
  • Responsibility

Entry requirements
Applicants should be capable of developing a range of Business Administration skills which will enable them to carry out the Apprenticeship. Acceptance onto the programme will be subject to successfully completing a Recruitment Session and Initial Assessment. This is followed by an employer interview.

The Apprenticeship is also available to existing Middlesbrough Council employees who are working in a suitable job role.

While Maths and English at Level 2 or GCSE Grade C (4-5) or above are desirable, these can be delivered as part of the Apprenticeship.

The Assessment Process

Portfolio Interview

An interview which assesses the apprentice’s competence, self-reflection, judgement and understanding of their apprenticeship.

A showcase portfolio compiled by the apprentice provides the structure for this conversation

Project/Improvement process

The apprentice delivers a presentation to the independent end-point assessor on a project they have completed or a process they have Improved.

Online Multiple Choice Knowledge Test

50 multiple choice questions to be completed in 60 minutes under invigilation conditions.

The Assessment is graded Pass or Distinction. Middlesbrough Community Learning currently has a 100% achievement rate in this Apprenticeship Standard.

In addition to receiving their Institute for Apprenticeships (IfA) apprenticeship certificate, the apprentice will receive a City & Guilds statement of achievement for end-point assessment.

Further Details
Please refer to the Institute for Apprenticeships website for further details on the standard and assessment plan.

Your progress will be reviewed throughout your programme with meetings taking place every 10-12 weeks to assess the progress you have made or to identify any support you need.

Reviews will involve you, your learning and development coach and your manager or mentor.

On completion of your apprenticeship you could progress into a more responsible career role and onto Higher Level Specialist Apprenticeships for example Team Leading and Management.

Contact us:
Maria Ferguson
Telephone: 01642 729682

Paul Greatorex
Telephone: 01642 728739