Level 5 Operations/Departmental Manager Apprenticeship

Level 5 managers are responsible for everything from creating and delivering operational plans, managing projects, and leading and managing teams, to managing change, financial and resource management. Responsibilities also include talent management, coaching and mentoring. Roles may include those of Operations Manager, Regional Manager, Divisional Manager, Department Manager as well as other specialist managers.

Entry requirements

Applicants should be capable of developing a range of management skills which will enable them to carry out the apprenticeship. Acceptance onto the programme will be subject to successfully completing a Recruitment Session and Initial Assessment. This is followed by an employer interview.
The apprenticeship is also available to existing Middlesbrough Council employees who are working in a suitable job role.
While Maths and English at Level 2 or GCSE Grade C (4-5) or above are desirable, these can be delivered as part of the apprenticeship.
Qualifications within the Apprenticeship

Course content

Apprentices need to complete 20% off-the-job training during the on-programme phase of their apprenticeship. Specific rules govern this, and it must take place in the apprentice’s contracted hours.
Formative assessment of knowledge, skills and behaviours required in the delivery of the Level 5 Operational/Departmental management apprenticeship are broken down as follows:


  • Management of Self
  • Awareness of Self
  • Managing People
  • Operational Management
  • Project
  • Finance
  • Problem Solving and Decision Making
  • Communication


  • Leading People
  • Managing People
  • Building Relationships
  • Communication


  • Takes responsibility
  • Inclusive
  • Agile
  • Professionalism

Assessment Process

All apprenticeships are required to have an end-point assessment that is carried out by an independent body. Apprentices must pass the end-point assessment in order to achieve their apprenticeship and receive their certificate.
The End Point assessment for L5 Operational/Departmental Manager is as follows:
Professional Discussion underpinned by a portfolio of evidence (collated during their work/study time) a project proposal, report and presentation with questioning questioning


The Assessment is graded Pass or Distinction.
In addition to receiving their Institute for Apprenticeships (IfA) apprenticeship certificate, the apprentice will receive a ILM (Institute of Leadership and Management)statement of achievement for end-point assessment.

Further Details

Please refer to the Institute for Apprenticeships Website for further detail on the standard and assessment plan.


Your progress will be reviewed throughout your programme with meetings taking place every 10-12 weeks to assess the progress you have made or to identify any support you need. Reviews will involve you, your learning and development coach and your manager or mentor.

On completion, apprentices can register as full members with the Chartered Institute of leadership and management and could progress further onto the Chartered Manager Degree (Level 6)

Contact us:
Delia Leadbitter
Telephone: 01642 729676
Email: delia.leadbitter@mcls.ac.uk

Paul Greatorex
Telephone: 01642 728739
Email: apprenticeships@mcls.ac.uk