Customer service skills can be used in all job sectors and can be applied to many different roles. It is what an organisation does to meet customer expectations and to improve the customer experience. Good customer service is vitally important for all businesses, large or small. It creates customers who are loyal, because the service provided meets their needs.
Whether you are new to customer service or already employed and wanting to upskill and take part in recognised continuous professional development our customer service apprenticeships will enable you to develop your knowledge, skills and behaviours. We offer customer service apprenticeships at level 2 and level 3. They provide a blended learning approach that includes a programme of on-the-job and off-the-job training personalised to the individual.
At the end of your apprenticeship there is an End Point Assessment carried out by City & Guilds to showcase your development and achievements.
Apprentices will be required to have or achieve level 1 English and Maths and to have taken level 2 English and Maths tests prior to completion of their Apprenticeship.
Apprentices need to complete 20% off-the-job training during the on-programme phase of their apprenticeship. Specific rules govern this and it must take place in the apprentice’s contracted hours. Throughout you will be taught and assessed by the following knowledge, skills and behaviours.